| A |
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Give full, accurate, truthful and relevant information to veterans and their families in relation to claims, appeals and applications for other benefits, including an assessment of the likelihood of success; |
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| B |
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Encourage veterans, their families and others to give full, accurate, truthful and relevant information when applying for benefits; |
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| C |
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Allow the veteran, spouse, or family member to make the decision to apply for benefits or to lodge an appeal; |
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| D |
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Ensure that all contact with members of the veteran community, staff or government agencies, providers of services and general community is conducted in a professional manner; |
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| E |
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Ensure that all relevant details and documents are submitted with claims and applications for benefits; |
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| F |
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Only undertake work to the level at which they have been trained and for which they have been registered by State Branch; |
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| G |
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Maintain and expand their knowledge through further training and by seeking advice from the Department of Veterans’ Affairs, staff of government agencies or other relevant service provider; |
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| H |
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Abide by the provisions of the Freedom of Information Act when seeking documents from government or other agencies; |
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| I |
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Keep personal client information secure and not disclose such information to others without the clients consent; |
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| J |
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Promote the interests of the veteran community by communicating openly and honestly with the Department of Veterans’ Affairs, staff of government agencies or other service providers and by complying promptly with proper requests for information; and |
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| K |
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Provide their service without any fee, charge or gratuity. |
